Responsible Gaming at bc99
bc99 is committed to providing a safe, fair, and enjoyable gaming experience for all players in Bangladesh. Your wellbeing always comes first.
Our Commitment to Responsible Gaming
At bc99, we believe that gaming should be an entertaining pastime, never a source of stress or financial hardship. We have built a range of practical tools and policies to help our players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh maintain full control over their gaming activity at all times.
Gambling is an adult activity. bc99 strictly enforces a 21+ age policy and uses SSL encryption to keep all player data safe and secure. We are transparent about the risks associated with gambling and encourage all players to treat it as a leisure activity with clearly defined personal limits — not as an income stream or a way to recover previous losses.
Self-Exclusion
Temporarily or permanently close your account when you need a break from gaming.
Time-Out Feature
Set cooling-off periods from 24 hours up to 6 weeks to pause gaming activity.
Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT to stay within your budget.
Wagering Limits
Control how much you wager per session or per day to prevent overspending.
Activity Reports
Review your full gaming history, deposits, and withdrawals at any time from your account.
Player Support
Dedicated support team available via email to help with any responsible gaming concerns.
Deposit & Spending Limits
Setting personal deposit limits is one of the most effective ways to keep your gaming under control. At bc99, you can define exactly how much money you are comfortable depositing over any given time period. Limits apply to all payment methods including bKash, Nagad, Rocket, and Upay. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period — this ensures you cannot make impulsive decisions in the heat of the moment.
How Deposit Limits Work
- Choose a daily limit (e.g., ৳1,000 per day) or weekly limit (e.g., ৳5,000 per week)
- Limit reductions take effect immediately; increases require a 7-day waiting period
- Applies to all deposit channels — bKash, Nagad, Rocket, Upay, Visa, Mastercard
- Contact support to set or modify your deposit limits at any time
Self-Exclusion Tools
Self-exclusion is a voluntary measure that allows you to block access to your bc99 account for a defined period or indefinitely. This is a serious commitment and the right choice when you feel your gambling is no longer under your control. bc99 fully respects and enforces all self-exclusion requests with zero exceptions. During any self-exclusion period, you will not receive promotional communications from bc99.
Self-Exclusion Options
Choose the option that best matches your current situation and wellbeing needs.
- Short-term: 30, 60, or 90-day exclusion for a structured break
- Medium-term: 6-month or 12-month exclusion for a longer recovery period
- Permanent: indefinite self-exclusion that can only be reversed after a mandatory 5-year waiting period
Time-Out & Cooling-Off Periods
A time-out is a short-term pause on gaming that lets you step back and reassess your habits without fully closing your account. It is ideal for players who simply need a brief break — perhaps after a losing streak, a stressful week, or during Ramadan and other periods when you want to focus on other priorities. All deposits, withdrawals, and account details remain intact; you simply cannot place bets or spin slots during the time-out window.
Available Time-Out Durations
- 24 hours — a quick reset after a tiring gaming session
- 7 days — a one-week pause to clear your head and reset your routine
- Up to 6 weeks — an extended cooling-off for more meaningful recovery time
Recognising the Warning Signs of Problem Gambling
Problem gambling can affect anyone regardless of age, income, or experience level. It often develops gradually and can be difficult to detect early. Below are some of the most common warning signs that your gaming may be shifting from entertainment into a problematic habit. Honest self-reflection is the first and most important step toward getting help.
Common Warning Signs
- Spending more time or money on gambling than you originally planned
- Chasing losses — trying to win back money you have already lost
- Gambling with money intended for essential expenses like rent, food, or utility bills
- Feeling restless, irritable, or anxious when not gambling
- Hiding your gambling activity from family, friends, or colleagues
- Borrowing money or taking on debt specifically to fund gambling
If two or more of these warning signs feel familiar, we strongly encourage you to use our self-exclusion feature or reach out to our support team. You do not have to manage this alone. There is no shame in asking for help, and bc99 is here to support you every step of the way.
Protection of Minors
bc99 enforces a strict 21+ age policy. We require all new players to confirm they are 21 years of age or older during the registration process. We conduct identity verification checks to ensure compliance. Any account found to belong to a player under 21 years of age will be suspended immediately and any funds held will be handled in accordance with our Terms & Conditions.
If you share a device with children or younger family members, we strongly recommend installing parental control software to prevent access to gambling websites. Keep your bc99 account credentials private and never allow anyone under 21 to access your account under any circumstances.
Need Help? We Are Here for You
If gaming is having a negative impact on your finances, relationships, or mental health, please do not hesitate to reach out. Our responsible gaming support team is available to assist players across Bangladesh — including Dhaka, Rajshahi, Khulna, and Barisal — with empathy and zero judgment.
Email us at the address below — we typically respond within 24 hours (Bangladesh Standard Time, UTC+6):
[email protected]Frequently Asked Questions
How do I set a deposit limit on my bc99 account?
To set a deposit limit, contact our support team via email at [email protected]. Our team will apply your chosen daily, weekly, or monthly limit promptly. Any reduction to an existing limit takes effect immediately; any increase requires a 7-day waiting period as a responsible gaming safeguard.
What happens when I request self-exclusion at bc99?
Once you request self-exclusion, your account is locked immediately. You will not be able to log in, make deposits, or place bets for the duration you selected. bc99 will also stop sending you promotional emails and notifications during this period. For permanent exclusion, a mandatory 5-year waiting period applies before any reinstatement request can be considered.
Is bc99 safe to use? How is my data protected?
Yes, bc99 uses SSL encryption to protect all player data and financial transactions. Your personal information is never shared with third parties without your consent. All deposits and withdrawals through bKash, Nagad, Rocket, and other supported channels are processed securely. We follow strict fair play standards to ensure all games offer a genuinely fair outcome for every player.
What should I do if I think I have a gambling problem?
If you believe gambling is negatively affecting your life, the first step is to contact our support team at [email protected]. We can help you activate self-exclusion, set deposit limits, or apply a time-out immediately. You should also speak with a trusted friend or family member. Remember: seeking help is a sign of strength, not weakness. bc99 is committed to supporting every player who reaches out.
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