Privacy Policy

At bc99, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use that information, who we may share it with, and the choices you have regarding your data. We are committed to handling your information with care, transparency, and in accordance with internationally accepted data protection principles.

By accessing or using bc99's website, mobile platform, or any of our services, you confirm that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please discontinue use of our services. This policy applies to all players registered in Bangladesh and is subject to periodic review.

📝1. Information We Collect

When you register for an account, make deposits, place bets, or contact our support team, bc99 collects certain personal information necessary to provide you with a safe and compliant gaming experience. The categories of information we collect include:

• Identity information: full name, date of birth, and national identification details required for account verification and age compliance (21+ only).
• Contact details: email address, mobile phone number (used for account recovery and transactional notifications via SMS).
• Financial data: bKash wallet number, Nagad number, Rocket account, Upay, bank account details (Dutch-Bangla Bank, BRAC Bank, City Bank, etc.) used for deposits and withdrawals.
• Technical data: IP address, device type, browser type, operating system, referring URLs, and session data collected automatically when you visit our platform.
• Behavioral data: game history, betting patterns, session duration, transaction history, and wagering activity used to maintain account integrity and detect unusual activity.

We collect only the minimum data required to operate our services safely and comply with anti-money-laundering (AML) and responsible gaming obligations. We do not collect sensitive personal data such as ethnicity, religion, or biometric identifiers.

💡2. How We Use Your Information

The information bc99 collects is used strictly for the following purposes:

• Account creation and management: verifying your identity, creating and maintaining your player account, and enabling login access.
• Payment processing: executing deposits and withdrawals through your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) with correct amounts and to the right account.
• Service improvement: analyzing usage patterns, platform performance, and player feedback to improve our games, interface, and overall user experience.
• Security and fraud prevention: monitoring transactions and account activity for suspicious behavior, money laundering attempts, or unauthorized access, and taking appropriate protective action.
• Customer support: responding to your queries, resolving disputes, processing complaints, and maintaining a record of communication for quality assurance.
• Promotional communications: sending you bonus offers, tournament announcements, and platform updates — only if you have opted in to receive marketing messages. You may unsubscribe at any time.

🍪3. Cookies and Tracking Technologies

bc99 uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve our platform. Cookies are small text files stored on your device that help us recognize you between sessions, remember your preferences, analyze platform traffic, and deliver relevant content.

We use three categories of cookies: (1) Essential cookies — strictly necessary to run core platform functions like login sessions and payment flows; (2) Functional cookies — remember your language preference and display settings; (3) Analytics cookies — help us understand how players navigate the site so we can improve the experience. We do not use cookies to track your activity outside bc99's own platform.

🤝4. Data Sharing and Disclosure

bc99 does not sell, rent, or trade your personal data to third-party marketers. We may share your data in the following limited and strictly controlled circumstances:

• Payment processors and financial partners: sharing your payment details with bKash, Nagad, Rocket, Upay, Visa, or Mastercard solely to complete your requested financial transaction.
• Technology and platform service providers: sharing anonymized or pseudonymized technical data with game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) and infrastructure vendors to deliver games and services on our platform.
• Legal and regulatory obligations: disclosing your information where required by applicable law, regulation, court order, or government authority, including cooperation with anti-money-laundering investigations.

Any third party that receives data from bc99 is contractually obligated to protect that data, use it only for the specified purpose, and comply with applicable data protection requirements. We conduct periodic reviews of third-party data handling practices.

💳5. Payment and Financial Data

bc99 integrates with Bangladesh's most popular mobile financial services — bKash, Nagad, and Rocket — as well as Upay and card networks like Visa and Mastercard. When you make a deposit or request a withdrawal, your payment credentials are transmitted directly to the relevant payment processor using encrypted channels. bc99 does not store your full bKash PIN, Nagad mPIN, or Rocket PIN on our servers.

Transaction records (amounts, dates, and payment method identifiers) are retained as part of your account history for financial reconciliation, dispute resolution, and AML compliance. These records are treated with the highest level of confidentiality. If you believe an unauthorized transaction has occurred, please contact our support team immediately at [email protected].

🔒6. Data Security

bc99 implements industry-standard security measures to protect your personal data against unauthorized access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure server environments with access controls and audit logging, two-factor authentication options for player accounts, and regular security assessments and vulnerability testing.

While we take every reasonable step to protect your data, no digital platform can guarantee absolute security. If you suspect your account has been compromised, please change your password immediately and contact our support team. We advise all bc99 players to use a unique, strong password and to never share their login credentials with anyone.

🗂️7. Data Retention

bc99 retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal and regulatory obligations. Specifically, transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy AML and financial reporting requirements.

If you request account deletion, we will remove your active profile and cease processing your data for marketing and personalization purposes. However, certain data (such as transaction records and identity documents) will be retained for the legally mandated period. Anonymized or aggregated data that no longer identifies you individually may be retained indefinitely for statistical and platform improvement purposes.

✋8. Your Rights Over Your Data

bc99 respects your rights as a data subject. You have the following rights with respect to the personal information we hold about you:

• Right of access: you may request a copy of the personal data bc99 holds about you at any time.
• Right to rectification: if any of your data is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations outlined above.
• Right to restrict processing: you may ask us to stop processing your data for specific purposes (such as direct marketing) while retaining the underlying data.
• Right to object: you may object to the processing of your personal data for direct marketing purposes at any time with immediate effect.

To exercise any of the above rights, please contact our support team by email at [email protected] with your registered account details. We will respond to valid requests within 30 days. We may need to verify your identity before processing your request to prevent unauthorized access to another person's data.

🔞9. Age Restriction and Minors

bc99's services are strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. During registration, all users must confirm that they meet the minimum age requirement, and we reserve the right to request identity documents to verify this at any point.

If we become aware that a person under 21 has registered an account or provided us with personal data, we will promptly close that account, reverse any transactions where possible, and delete the associated personaldata. Parents or guardians who believe their child may have accessed bc99 should contact us immediately at [email protected].

🔄10. Changes to This Privacy Policy

bc99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify active users via email or a prominent notice on our platform at least 7 days before the changes take effect. The updated policy will display a revised "Last Updated" date at the top of the page.

Your continued use of bc99 following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so you remain informed about how we protect your information. If you disagree with any changes, you have the right to close your account and request deletion of your data.

✉️11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way bc99 handles your personal data, our dedicated privacy support team is available to assist you. We are committed to resolving all privacy-related queries in a timely and transparent manner.

You may reach our privacy support team by email at [email protected]. Please include your registered username and a clear description of your request so we can assist you efficiently. We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 days.